• What payment options are available at Seven Dye?

Seven Dye accepts a variety of payment methods, including credit/debit cards (Visa, Master Card, Discover, Amex), PayPal, and other secure online payment methods.

• Do you offer international shipping?

No, Seven Dye does not currently offer international shipping, but we hope to reach worldwide soon.

• What is Seven Dye’s return policy?

Customers have 15 calendar days to request an exchange or refund. This process will be completed once Seven receives the item within 3 to 5 business days. Please note that the full refund may reflect on your bank statement in the next 2 billing cycles, depending on your bank institution. Check our return policy page for more details.

• Do you have physical stores or operate solely online?

We currently operate exclusively as an online store. This allows us to offer a convenient, customer-centric shopping experience.

• How can I track my order once it has been shipped?

Once your order has been shipped, you will receive a confirmation email with a tracking link to monitor the delivery progress.

• Do you offer discounts for students, veterans, or special promotions?

Yes, we offer discounts for students and special promotions occasionally. Be sure to follow us on our social media and subscribe to our newsletter to receive the latest offers and promotions.

• What is the quality guarantee policy for your products?

At Seven Dye, we are committed to offering garments of the highest quality. If there is any quality issue with your purchase, please contact us, and we will be happy to resolve it.

• Can I change or modify my order after placing it?

Once an order has been placed, we cannot guarantee changes or modifications. However, please contact us as soon as possible, and we will do our best to assist you.

• What measures do you take regarding sustainability and social responsibility?

At Seven Dye, we strive to adopt sustainable practices in all our operations and collaborate with suppliers who share our ethical and environmental values.

• Do you have any loyalty programs or rewards for frequent customers?

We are currently working on a loyalty program to reward our frequent customers. Stay tuned for updates on our social media and website.

• How can I contact Seven Dye’s customer service in case of any questions or issues?

You can contact us via our email hello@sevendye.com or send us a direct message on our social media. Our customer service team will be happy to assist you.

• Do you offer customization or made-to-measure garments?

At this time, we do not offer customization or made-to-measure services. However, we are constantly exploring ways to expand our product offerings.

• Do you have a size guide available to help choose the correct size?

Yes, we provide a detailed size guide on our website to help you choose the right size for your garments.

• What is your policy regarding customer data protection and privacy?

We respect the privacy of our customers and comply with all applicable data protection laws. Please refer to our privacy policy for more information on how we handle your personal data.

• How long does it take for my order to arrive?

The delivery time depends on your location and the selected shipping method. Typically, orders within the United States can take 3 to 7 business days to be delivered.